Quick Dispense, a leader in the Beverage Industry has an immediate opening for a Service Coordinator for our Pomona, CA branch.
This position manages service contracts by processing work order requests and updating designated service portals and processes as well as completing customer service tasks such as taking customer service phone calls, entering service work orders, clearing customer service voicemails and maintaining the Quick Dispense service inbox. This position is also responsible for providing ongoing support to the Call Center Department and to act in accordance with the Company’s policies to ensure the best possible service and support to our customers, distributors and service staff. This position communicates with the Call Center manager and Operations Director with concerns and new business potential as well as communicates with Third Party Vendor contacts to provide service updates and completion statuses as requested.
o Create service work orders into S2000 for all PO’s received (including installation requests) from third party vendors (Taco Bell, S&D, etc.) including cruise ship service through Nestle
o Request needed PO’s from vendors for billing purposes
o Answer Customer and Technician calls using ShoreTel telephone system
o Troubleshoot basic equipment issues
o May include other duties as needed
o Update service portals as needed and requested (Corrigo)
o Complete weekly conference calls with main third party vendor contacts for confirmation and efficiency
o Manage billing pending queue and keep open items under 30 work orders
o Manage asset inventories
o Manage contract deadlines
o Manager project timeframes (PM’s)
o Notify appropriate internal contacts regarding missing equip, excessive service and non-compliant customers
o Keep the Director of Operations and Department manager aware of potential issues and changes
• Typing 45 WPM
• Intermediate knowledge of Word/Excel/Outlook
• Flexibility to overtime, on call shifts and weekends.
• Ability to communicate with customers, call center, sales team, and others
• Good oral and written communication skills