Diversity ~ Dedication ~ Dynamism

Posted: May 14, 2018
Location: Phoenix, AZ
Type: Full Time

Quick Dispense, a leader in the Beverage Industry has immediate opening for a Field Service Manager in the Phoenix, Arizona area.  To continue delivering the best possible service to our customers, we are looking for experienced long-term leaders.

Position Summary

This position is responsible for overseeing technicians picking-up, delivering, installing, repairing and servicing various equipment types and products as directed by Dispatcher or Supervisor.

Responsibilities include, but are not limited to:

  • Oversee routing of technicians.
  • Prep equipment for installs.
  • Repair Equipment in shop daily as needed.
  • Signing equipment in and out, including AS400 checks.
  • Expedite installs as scheduled.
  • Contract all new equipment.
  • Perform necessary refrigeration work on all equipment.
  • Provide field service as needed.
  • Technical support via phone for customers in all areas.
  • Order, organize and stock all parts.
  • Special project assistance for all branches (large installs, Shows, etc.).
  • Maintain shop, outside area and warehouse.
  • Employee reviews for department (shop/dispatch and assist with field techs).
  • Travel to outer branches as needed.
  • Perform ride along task with technicians.
  • Inventory warehouse weekly and parts room yearly.
  • Uniforms for field and shop technicians.
  • Shop and special tools.
  • Status change on probationary employees.
  • Discipline for shop and dispatch employees.
  • Monthly service production report.
  • On call rotation, cover calls after hours.
  • May include other duties as needed

Minimum Requirements:

  • Refrigeration experience minimum 2 years
  • Travel will be required as needed to company locations as well as customer and vendors
  • 5-10 years of management experience
  • Bachelors or Masters degree a plus but not necessary based on experience
  • Must have a valid and clean Class C driver’s license
  • Excellent Microsoft skills to include excel and power point
  • Passion to learn, inspire and lead the Sales department
  • Strategic thinking skills
  • Strong analytical planning and forecasting skill
  • Have an entrepreneurial spirit and willing to think outside the box
  • Strong negotiation and presentation skills
  • Excellent communication skills
  • Ability to articulate strategy in a way that motivates and inspires a team while focused on the business goals
  • Superior organizational skills

Please upload your résumé below, and/or submit a completed job application.

Please complete the form below to begin the application process.

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